Basic Refund and Replacement Policies

• There are 2 types of items Shopraiser Philippines sells, and have slightly different Refund Policies:
• Retail General Items: These have a full 7-day guarantee. If you don't like the item or it is defective, we will either replace it, or you can send it back to us for a full/partial refund depending on the item's state. Kindly ask our CSR (Customer Service Representative) for more details. You only pay the return shipping fee and replacement of parts after the 7-day guarantee lapsed.
• Free Promotional Items: Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You pay for shipping, but that cost is not refundable because it goes towards actually shipping the item. 

• For all applicable returns, please email us at support@shopraiserph.com and we'll be emailing you of the return address that is nearest to you.

STILL HAVE QUESTIONS?

• Sure, no problem! Just email us at support@shopraiserph.com and we'll get back to you right away.